SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast. Item conforms description and stickers as super gift
A little mistreated the box but all right
They arrived before time, very good product quality, good packaging very nice presentation, totally recommended
Machines made of the finest metal. The hook fell off immediately. There's a lot of plastic. The store worked fast. After two weeks, they trained the order
Carton a little damaged but its disturbance not received super quickly conform to the description Thank You stickers offered Thank you very much
Todo perfecto, llegó muy rápido ( 2 semanas antes de lo indicado) incluyó regalitos de stickers (muchas gracias! )
arrived fast the quality is good the only problema is the package was damage.
Toys are cool. To the store special thanks for the stickers. Quality is excellent
Thank you so much! Packed perfectly, sending as well as delivery fast. A pleasant bonus in the form of three packages with textured stickers of cartoon characters. For this special thanks! Toys are bright and high-quality, definitely recommend.
In two weeks, everything is whole, the store put as a gift stickers and a postcard
Nice my baby will be very happy to the love cars and his friends, delivery time was very good it only took 15 days
The product came very fast to Chile and from what I see it is equal to description, it should be noted that where the packaging comes from far away is spoiled a little but minimal details. It took a week to arrive.
Excellent Product, metallic material and fast shipping
игрушки довольно не плохие. спасибо продавцу. но наша почта оставляет желать лучшего (упаковка помята)
The machines are metal, of good quality. Bonus put three packs of stickers. Product and store recommend
Torn outer packaging and torn inner box also. The little one will be happy because it is a Christmas gift. They offered me stickers, thank you
Very fast delivery and even 3 presents included (stickers) very happy with it! Thanks a lot!
Very cool set! I'm super pretty) came in 2 weeks, the store still put stickers and a nice letter, I'm delighted) Thanks! Crumpled packing only, but it's not the seller's fault;)
The only defect is the packaging. He was bad even though he was well packaged. But to offer a gift it's not great
Received quickly. Very well packaged. As a gift, there were 3 stickers! Serious store. I recommend!
Just like the description for sure my son is going to love it and he's going to enjoy it very much
Thank you very much, very fast delivery to Moscow 14 days. The goods came well packed, but the box was still damaged, we took for a gift to our child, so it's not critical. The machines are all made of metal, strong, the wheels are fragile, but not critical with the price) the store is very attentive, put as a gift 3 packs of good stickers The child had time to paste, before I took a photo) and a letter, very nice) I recommend you this product to buy and cooperate with the seller very much Is nice
Nice set with cars. And a set of stickers as a gift. Thank you! My son is very happy with it. Shipping within 1 week. Highly recommended :D
all good top quality for 6€ with the deal of the day
Ordered 11.11.21 received 24.11.21 Super fast shipping Machines Prode norms. There are several small jambs. At delivery, packing (nothing terrible) was damaged.