SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is very good quality. good size shapes for my 9 month old. colours spot on. love it! will recommend!
Smaller than I thought but it is lovely, my son will love it!
Очень довольна игрушкой! Качество супер, у нас такие дороже в 3 раза наверное. Ребёнок доволен . Пластик очень качественный. Рекомендую. Доставка быстрая
Very good game. Good quality
My daughter likes the toy, arrived fast as well. However the toy is not in any package. So you need to make some gift bag yourself if you plan to buy it for gift
Superov. Packed good. The women in the transport trichina is not critical.
The toy the truth that fits the description of the ad. I must say, I was surprised for the better. I thought the elastics were going to be poor quality rubber bands, but they look robust, as much as they can handle a baby's shipments. And the pieces with shapes also very well. Each sounds different.
מקסים!!!!!!!! תודה רבה איכותי ויפה
great
Logistics problem, Item returned to the sender, The store to refund
I highly recommend... Beautiful and entertaining for the child .. Wonderful colors .. Cube shapes with entertaining sounds
Cool toy, quality, odorless and defects. well packed, the child immediately liked
좋아요 아이가 좋아할거같아요 부드러운 것과 딱딱한 것이 같이 있으니 더 좋네요
Same as the description. Arrived fast, packed carefully
Super Toy. Recommend. Half price what US store, and the same toy.‼️
The goods are in place. I check the reviews of the windows of the store and St. Paul's. Duge Skoda, roskakhovala on the other hand, Bo Mav Buti podarunok PID yalinku.
Excellent packing, fast delivery! The goods are super!!!
Самая лучшая покупка на али! Очень классная игрушка для ребёнка! Рекомендую
está bien, muy ruidoso y fácil de usar para el bebé, a mi pequeño le gusta jugar con ello. envío rápido.
It's great, good quality, my daughter loves it, as seen in the picture, the figures are rattle, very happy with the purchase
The toy is satisfied, the quality is excellent! Odorless))) packing is excellent!
A bit smaller then I thought, but is perfect size for my baby! The pieces rattle and my baby loves shaking them. Very happy with the toy. Came very quickly. Thank you
Arrived super fast, just within 10 days. Great quality of the toy
It looks great, everything is like in the picture of the store. it was packed very carefully, I hope the hostess will like this toy, then I'll add a review.
Super cube. Duge was like the malyat. In the middle of jdut yak bryazcaltsi.