SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Świetny produkt. Córką jest bardzo zadowolona !!!
Very nice! Fit for year.
Article compliant with the announcement, very nice product I recommend
It's packed shaped מיטבית. Look top quality. Parts are small rattles. בסה״כ satisfied very מהקניה.
Wszystko w porządku. Przyszło bez opakowania kartonowego. Ale jest jak oryginal. Dobrze zapakowane, nieuszkodzone, 6 kształtów z grzechotką w środku. Szybka wysyłka. Jest zadowolona. Polecam
Super!
Very cool toy, firmly packed, fast shipping :)
Super
Good, quality toy. Inside the shape of the rattle, there is no smell, the quality is decent. Baby captivates
My peque loved it, he's going to be 10 months old. It's very entertaining, just like the description.
Came quick nicely packaged.. the blocks make noice as well which is nice happy with the product
they are soft with beautiful shapes. Squeeze it made sound. Worth adding. I put them all in the box in the picture.
Beautiful, my daughter loved it, it's light and that's why she has no problem catching it the figures make sounds
Es muy bonito, de colores llamativos a mi hijo le gusto
Very nice
This product is amazing and is excellent quality even compare to similar mainstream versions of this toy. I'm buying another 3 as gifts.
cool
muy buen embalado. igual que en la foto. buena calidad del producto. colores llamativos
genialna zabawka. piękna Dobrze wykonana. expresowy czas dostawy niecałe dwa tyg . dziekuje
Product excellent! It's fast. Back buy coupon from this store. Thank you
Excellent Toy, reached quickly, everything corresponds to the description, I recommend the store.
I love it. And my baby too. The figurines make them noise and draw more attention to them. A 10. I 'd buy it back. I had no need to communicate with the store. It took him 2 or 3 weeks to arrive.
perfect, just like in the picture
Super satisfied. The strings are flexible, allowing the handling child.
אחלה product and fast shipping