SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 17 days, packed well. Everything is in the kit, even the album is. Works from 3 PCs. Ahh. Clarity is adjustable! I chose to have 6 mugs with drawings. I like it very much!
It's very cool but it's very small
Very beautiful. My son the adora. You pou draw a lot de figure. And well done. My son has 3 years I think is a great age range, maybe up to 6.
All right! The kids loved!
I am so glad to receive very fast package. you are the best.
function okay, design good, suitable for under 5 years old children. only thing is i still need to pay local charges courier that not mentioned on the shipping terms before.
Спасибо, всё соответствует описанию. Чтоб работал нужно 3 батарейки.
Товар пришел раньше срока. Коробка была принята, но товар целый. Очень довольны. Продавца рекомендую.
The toy is cool!!! The store packed well, but from the bruising the box did not save, but inside the whole. The picture is visible well. In the set of 3 discs, with animals, fruits and aircraft machines. Another melody is pleasant. Seller and recommend!
All perfect and fast shipping!
пришёл товар очень быстро, за две недели. коробка немного помята, но не критично. брала своим детям в подарок, а им всё равно какая упаковка. дети будут в восторге
Fast shipping recommend not yet experienced but looks good
Очень интересный проектор, думаю детям будет интересно, рисовать. Всё дошло в целости и сохранности. Спасибо продавцу за качество доставки
my daughter loved it. i just hope that the pen included is more erasable like the one used in whiteboard. although it can be erased it still lives a mark. but the quality is good
Ordered 29/09, recieved today 11/10. Very well packaged but the box was damaged. Not a problem, everythings there. I couldn't believe how light it is! Would order again, thank you!
Very fast shipping I received it in a week or so thank you so much
4 PCs I get (one already given away). The see top of. Because of more times 3 PCs ordered.
Very beautiful, work right, my 4 years loved, arrived before schedule
Very cool toy. Is with sound, you can turn it off, because is pretty loud. Picture very clear. Recommend
Perfect for learning how to draw!
Everything works, only sorry for the batteries are not included in the kit and when you turn on the projector, the music does not turn off and does not turn off, so the batteries will will will
super zabawka!!!!! dzieci wymyśliły odrysowywanie na kartce i potem kolorują, też się da. polecam każdemu
הגיע מהר מאוד ממש נחמד המלצתי לעוד כמה אנשים נשמח לקבל קופון הנחה למוצר תודה רבה
The picture looks much bigger
A wonderful toy for my 4 year old I love