SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1. It came quickly and very well packed and in a beautiful box. 2. Very convenient projector itself, it can be removed from the "neck" as the head of the doll from the neck is removed. You can direct to another surface, holding in your hands. If so, as should be used, I want to note that it is convenient that the head-projector rotates and turns. It is very comfortable. you can position the pattern on the surface as convenient as you like. 3. Da!!! Another... battery-pill was already inside. You just need to pull out the safety "tongue" and immediately you can start drawing. very bright drawings. we will draw!))) thanks to the store! Highly recommend!!!
good quality. fast delivery
My daughter liked a lot not tried yet does not come with the pills
Very fast shipping! It came in 2 weeks! Well packed. The product corresponds to the description. For your money, a great toy. There more music can be included)
Delivery is very fast for this 5. The child liked it, very interesting. The projector is also musical, you can disable the music. The table is small as it is written in the reviews. The box came crumpled, but the toy is normal.
es peque pero mola!!
It's like the description. After the new year I will complement the review. I liked it) a little crumpled box, but it's not a problem.
I'm on time. The article is in accordance with the description. Be very satisfied with the purchase
Fast delivery, comes nice and perfect.
Коробка немного помчлась, но все целое. Работает, ребёнок довольный.
good looking product. I was expecting it to be bigger,but the product description is correct
Esta bien, pero es tamaño súper mini, es para jugar una muñeca porque un niño ahí se jode la espalda
although they tried to pack it good, items arrived smashed
Too small but very complete
Super arrived well packaged no breakage everything works well can wait for Christmas
I like it and shipping very fast
Посилка приїхала помята, робоча поверхня трохи зігнута, а в цілому прикольна річ. Дитині дуже сподобалось.
The projector came quickly, in a very terrible box. Note this if you buy for a gift. The device works fine. Three sets of pictures: transport, food and animals. The picture is clear.
Great really my little one is delighted she likes the projection and the animals are too cute she starts to draw them really for the price I recommend at 1000% and the delivery was so fast product well packaged merciii store
A good benefit, came earlier, odorless, without batteries, made qualitatively, not shatkoe., 3 weeks before Khabarovsk., bought for 870₽, I recommend, the child is delighted
produit comme la discription en plastique dure........... livraison rapide presque 20 jour............. bon qualite......... merci vendeur..........
I was hoping that it would be bigger and that the light would be stronger and that it would be in the middle of the table the drawing
It didn't work but the store gave me back the money quickly and I asked again. Everything perfect
Box arrived really dented. But item looks fine.
I'm early and even though I didn't open it seems all perfect, thanks