SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality. Baby loved. In heat it will use because it is refreshing to it.
Everything matches. No leaking. While the cat is more interesting than a child. Delivery is fast and straight to the door of the house. I thought I 'd wait longer. With the store did not communicate
Super fast shipping. 3 days by courier to the house. Everything is fine, the baby seems to like, 3,5 months
Supper fast delivery, everything corresponds to the description
All whole thank you! very satisfied with the purchase, I advise the store, the parcel was tracked
Fast. Baby interested. Does not wipe
Классный коврик . Пахнет конечно , но он новый , со временем выветрится .
Order came quickly. All as in the description. Bright colorful. The child is happy to play
Наконец-то получила свой коврик, очень долгая доставка была, но это вина конечно почты. В отношении товара, всё супер, всё как описано. Продавца рекомендую.
The goods are super!!! Odorless)))
Sur la photo il n’ai pas gonflé en bon état je recommande cet article !!
Excellent mat, delivery about a month
I am a kindergarten assistant, the children I keep have much appreciated and argue hihi so I placed an order for another different model carpet:
i guess it’s too early to play with it for a 5 months young baby but she is interested anyways :) will keep her busy
Delivery 6 days is amazing!!! The mat is excellent. The valves are working. There is a valve for draining water wide, if desired, you can add your toys to the mat. Thank you
Delivery shvidka rug on the Vik 6 city чудовчудов, hohta Tze Liche floor day dietini reception I do not know the distance of the beach to the) I'm new in the middle of all and Diti and Batki Duge unakumo Teper in the Mami Shche the bigger hour of the hour)
Shipping fast. Filled with water, pumped with air and somehow in the middle folds constantly
Ordered 28/10, recieved today 13/11. Really impressed! Great quality, would order again. Thank you!
Idêntico ao anúncio, muito bom. Minha bebê adorou.
The goods are interesting but stupid... For 4 months exactly early!
The goods received quickly, the mat is as bright as in the picture, in general, the purchase is satisfied. But I still did not fill, did not check whether or not it was leaking.
Delivery about a month, Mat quality, had a strong smell washed with soap and had to weathered after a week almost does not smell
The mate is as described. Quality is very good. Shipping is fast. Reliable store. Recommended
Fast shipping. Everything corresponds to the description.
Everything looks fine. The water was still out. The color is bright.