SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pages are thin, after water bent, the coating is not scratched yet.
The child liked the book. Little with pleasure. The main thing is to dry correctly, or it is glued.
Have not yet tried to draw, T. K. This is a gift to my granddaughter for the new year. I hope to please the baby.
I haven't used him, let's hope it's as described
I arrive very fast yet we don't test them then show painted are nice I recommend 100% to store
Dostawa w 10 dni do Polski multipaczką. Wszystko ok
it's the second book I buy here, the quality is really good, I plan to buy more. We are using the first book for more than a year and it is still very good
Cool coloring book Water, child satisified. Zakupiona thanks group Alimaniacy on Facebook. There you will find best occasion, feel free to group
At first glance it looks normal. I did not have to use it yet.
Doshlo for 13 Dney for Perú! Chudo chudnoe!!! Obozayu ETI knizki raskraski dlya samyx malenkix! DETI Toze obozayut!
I adooooore my daughter has a lot likeeee I recommend and I will buy other models
I did not communicate with the store. Seller sent fast and delivery fast. The child is delighted, the book did not have time to dry.
He arrived in less than a month in Mexico, it's cardboard looks good everything
Delivery less than a month, the description corresponds, in the kit there was one pen for filling with water and drawing. The child likes such rice makers.
The pen is included, looks like in the photo, until they tried to draw, Wash. it came quickly in a combined parcel.
The coloring came whole, not crumpled. Manufactured qualitatively.
Order dotarło well packed, came even before planowanym date. Recommend this store. Children satisified with workmanship książeczek.
reutilisable good
شكرا وصلت الطلبية بشكل جيد وتوصيل آمن وسريع
No test, but it looks good.
Excellent me encantoo
Cool thing, in the set goes already with a handle for water, very bright clear pictures, in the book 4 sheets that dry and can be painted again and again
Good and easy to use . Arrived in 2 months,well packed.
Book is nicely made. Description is very accurate and is easy to use. My son, who is 10 months old, can't hold the paintbrush firmly yet so I let him do the drawing with wet hands and he is amazed. I would totally recommend you to buy it!
I bought it as a gift, as in the case I do not know, but I thought they would be more