SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you it’s a wonderful gift
Great coloring. Comfortable handle. Bright pictures. I recommend the goods and the store. I'll order more.
Come da descrizione. A mio figlio è piaciuto molto.
Excellent quality, comes with the pen, well packed, and the kids love it! Very good product, arrived in 20 days.
It took me a little while to get to the destination. It's a cardboard book with 4 sheets to paint with the water marker. It doesn't come in Spanish
Beautiful Book 4 pictures, very bright, liked. Advise. Thank you.
Stunning water coloring, I'm happy! Recommend!
Very good book, when drying out again goes blank to paint again. I thought it would soften with the water, but no.
Came quickly, in about two weeks. Corresponds to the description
I love it! Very good product! The kid is in love with these items.
Very interesting coloring, plus training. Furniture in the house is saved from flastires. When pages dry, you can repeat the process again and again. The main thing is not to draw a protective layer from the pictures. 5 out of 5
Fast shipping, happened in 19 days to Poland. Consistent with the description, picture disappears after about 10 minutes. I like :-)
The pages are thin, after water bent, the coating is not scratched yet.
The child liked the book. Little with pleasure. The main thing is to dry correctly, or it is glued.
Have not yet tried to draw, T. K. This is a gift to my granddaughter for the new year. I hope to please the baby.
I haven't used him, let's hope it's as described
I arrive very fast yet we don't test them then show painted are nice I recommend 100% to store
Dostawa w 10 dni do Polski multipaczką. Wszystko ok
it's the second book I buy here, the quality is really good, I plan to buy more. We are using the first book for more than a year and it is still very good
Cool coloring book Water, child satisified. Zakupiona thanks group Alimaniacy on Facebook. There you will find best occasion, feel free to group
At first glance it looks normal. I did not have to use it yet.
Doshlo for 13 Dney for Perú! Chudo chudnoe!!! Obozayu ETI knizki raskraski dlya samyx malenkix! DETI Toze obozayut!
I adooooore my daughter has a lot likeeee I recommend and I will buy other models
I did not communicate with the store. Seller sent fast and delivery fast. The child is delighted, the book did not have time to dry.
He arrived in less than a month in Mexico, it's cardboard looks good everything