SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just like the picture.. my daughter loves it so much.. cute and simple
I recommend the store, but I hurry it a little. The goods came Quality, did not immediately figure out where to attach the strap, in the photo you will understand. The child is happy!!
Really cute, but hard play with things inside
Super nice. They're not very big but for my daughters it's perfect Recommended 100%
Original handbag. Rather even a purse. Size cm in the photo. Very bright and interesting. Seller recommend.
Beautiful, perfect as the image, came super fast even when it says they're still in transit, I feel satisfied with my purchase! No doubt a great store and super responsible, I will continue with the
Beautiful for kids
Very satisfied with my purchase, fast delivery, store is very kind. The product is of very good quality, aesthetic, beautiful finish. The bag is solid and flexible, really surprised by the quality and price. I recommend this seller
My little sister loved merciiii
Magnifique ! Identique à la photo. En plus, c’est arrivé très vite en France (moins de 2 semaines !!)
The bag is beautiful, just as it comes in pictures. It didn't take long to arrive, about 15 days or so
a little bit smell, don't like silicon. But anyway, for this price, quality is good. sending is much faster than expected. Indeed, it's small, about hand size, but enough for kids treasure.
Nice handbag. Bright! The child is happy! Thank you! Delivery 3 weeks
Exactly what I had ordered, very cute
Very fast delivery, and very good quality when arrived
Beautiful! A little smaller than I thought, but my daughter is delighted!
Very cute bag. Has a different strap as shown in picture. It's no longer my bag but my son's bag . Fast shipping
Like the photo and arrived very early, am very happy
nice thing, looks exactly the same as the picture. nice touch it. it came within combined shipment very fast. I recommend the store and the parcel as well.
Excellent, the child will be delighted. Packed hermetically
I'm delighted. Sweet, small, bright handbag. My daughter is delighted.
Arrived faster than expected
me encantó
Качество хорошее, яркая. Немножко меньше размером чем ожидала, но в целом норм
très joli sac qualité supérieure ça nécessite aucune communication avec le vendeur ma fille est très heureuse du cadeau merci beaucoup au vendeur je le recommande vivement.