SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
сумка сделана хорошо, ребенок в 2 года,играет
All good
Очень красивая яркая сумочка. Ребёнок счастлив и это самое главное
Small, but beautiful. Went long
The items are beautiful! My kids love them. I'm very impressed as I received them sooner than expected. Exceptional service! Highly recommended shop! Will definitely buy from you again!
My daughter was delighted, only if she's small, the picture looks a little bigger but still super pretty. It came to Me in 3 weeks.
Thank you very much, identical to the description, my daughter very happy
Good Goods. came in 3 weeks. there is a smell, I think it will fade.
Shiro recommend
Very cool. Small size. He arrived in less than 10 days.
She's cute! I thought it was bigger, but this beautiful one. One hand size.
Great! Great! Just like the published. Thank you so much! My daughter's gonna be super happy!
Cool handbags, good quality. suitable for small items/money/phone .. I recommend.
Chulisimo
Children the よろこん. Other some easy and pleasant.
Ordered 11.11.2021 Received in Omsk 06.12.2021 Unexpectedly fast delivery after sale. Several orders were combined and put in one package. ✅Track tracked ✅Matches Photo ❌Small smell ✅Very neat performance ✅Strap included smooth, cool ✅Without damage ✅No sticking thread Dimensions (H-w-d) 11x8x3.5 I did not communicate with the store-there was no need. Definitely recommend to buy for lovers of concepts and unicorns
Received quickly. Very cute wallet. It'll make the kids happy.
A cool gift for a child for the new year. Went 3 weeks to Novokuznetsk
Llego en la fecha indica, producto en buenas condiciones. satisfecha con mi compra.
Cool goods! Corresponds to the description. The child liked it.
Delighted with item and service
Exact article to the picture, it's fine, beautiful, delicate, my daughter liked it a lot, a little smaller than I thought.
It came quickly, in general a cool handbag, small. Of the minuses, the dog hits the rubber, but I think after time it will fade.
They were jammed, they denied the svidko. Garna's handbag, ale Little.
Very beautiful bolsito