SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this for niece birthday. Managed to reached one day before her celebration. Very nice and quite easy to assemble.
It came like a whole, not yet collected
Great AliExpress store, 100% recommended to all, great business, item as described!
Good quality, easy to assemble and totally as offered. Attention to the measures, because while they appear, one can make the idea that they are bigger. They're great!
Comes in a plastic bag, not in a box…
Wonderful
The parcel to Ukraine came in 2 weeks ukrpochta. Puzzles are packed well, all whole. I did not communicate with the store.
Arrived quickly, 10 days to Australia. Lots of fun to put together, need adult help. Not easy for kids
wonderful
Хорошее качество, ребёнок доволен.
Details have not seen my wrong. Size Palm Bay. Woodworking Pullo fixed a little hard is working very well being 7th set child well playing with four key
For now I 've only ridden one but I love it, it mounts easy and the pieces fit well. The store sent it very quickly and arrived before the 10 days they told me.
Perfect! Well packed, looks good quality
Arrived quickly, in good condition, not yet built. Thank you
Revisión día 26 a las 12:0O en Alcobendas.
Quickly received, easy to assemble. a funny toy can be upgraded, I liked it.
Assembled. Condition is like tightening
Good quality and fast delivery :-)
Very fast shipment. 11 days to the Netherlands.
very nice
Love it. It was surprisingly sturdy, perfectly cut pieces, great directions. My 10 yeah old nephew put this together really quickly.
Envio muito rápido, embalagem cuidadosa e ótima qualidade do produto. 100% satisfeita e pretendo comprar novamente
They're pretty good for the price they have. The lift is a little harder to ride and when you hit the crank it dismounts a little. I stuck some pieces with liquid silicone and it turned out pretty good. My kids liked it.
Purchased two of these for my boys and they loved them. These are kits and they enjoyed assembling them.
This is a wonderful project! It comes with excellent instructions and is challenging enough to make it fun.