SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Led 21 days to arrive, bought for my dog. Small Ball, super soft! He loved! :)
Product beautiful, came exactly as I expected, congratulations to store!
Identical to AD. Excellent quality, very cute. Fast shipping, arrived within 1 month. Recommend
Pokeball very beautiful and decorative, now'll behind the Pokémon
The ball is very beautiful! Surprised with the size thought smaller! It is perfect
The product arrived well packaged and before schedule until my residence inside mine, the plush is as describes the ad and product quality is good and meets well, me came the color blue. Recommend the store and the store and advise buy.
Excellent. Recommend. Very good product. My son
Excellent quality recommend very
The product arrived as the ad. Is a great quality plush, very well done, my daughter loved. Thank you for sending.
Excellent quality, arrived fast and well packed, super recommend the store
Just perfect, loved too. Arrived before a month
The item is like what is pictured. Wrinkled, but as is not have much problem. Arrived on time.
Loved… well made product good quality, like, thank you.
Identical description, like. Liked the store and can purchase without fear that the product reaches you.
conforme anúncio. chegou rápido. bom preço. parabéns
The quality is very good for keychain, but the pets liked more.
Arrived early, the quality is great!
Perfect! Bought the promotion, and is the plush more beautiful than ever seen.
Produto conforme anunciado. Muito lindo. chegou relativamente rápido.
Top Pikachu my daughter loved amazing quality
Fast delivery, as the product description, very beautiful and great quality!
Very beautiful, came fast and my daughter hairy loved.
segunda vez que compro, produto de excelente qualidade, recomendo!
True description sell. Product quality, super indicate
Very cool product. Arrived super fast in great Bethlehem. recommend the product! Seller sent quickly.