SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хлипкая игрушка, но ребенок доволен
Looks good, I haven't tried yet.
Just like in the picture. It's not rehearsed yet, it should be done to see how it goes.
pretty fragile and will break easily but ok for price.
Thank you very much. הנכד my happy מאד. Thank you very much.
Satisfied, it was necessary to order two
Pretty good for the price, hope you like it
Norms
The toy this very father, will be a gift, I recommend.
Excellent happy with the toy
Everything came whole, packed in a film pupyrchaya. The child likes it. It came earlier for a week than it was stated.
todo muy bien funciona gracias me llegó rapido
Just as the description has taken two weeks to arrive, my 45-year Old comes perfect I certainly recommend
It's very nice, it's going to get my kid very excited.
Everything is cool, the child liked it. Slightly tight Press
The child was stylish. thanks
There were small problems with orders but the store solved them very quickly, I did not have time to drink a cup of tea
Si el dispositivo para lanzarlo hubiese funcionado como debía, mi hijo habría podido usarlo. Está bien porque se corresponde a la publicación, pero si tienes el dispositivo que funcione bien.
It came in perfect condition, I thought the glove would look very big on my son but it didn't, it's a small glove, it brings all his pieces and in good condition. Arrived 3 weeks ahead of schedule
Sent fast. Son's happy. Everything works fine. But the glove is a little crooked, but it's not critical. The store is wonderful!
Cool and interesting toy, on a children's hand, plastic is not very strong
сыну понравился набор.механизм работает
Very good toy, the child liked it, you will tear it off, thank you to the store.
Got the parcel. Thank you for the goods. The boys are delighted. I recommend. several parcels of VM
Thank you very much to the store, my son was very fond of