SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They could improve the packaging. I get hit on a corner
El material es de buena calidad, mucho tiempo de diversión y entretenimiento.
Missing to mount it (it's a gift) It has arrived super fast and in an unbeatable packaging
Quality and delivery time where perfect. The delivery to France was fast and without any problem. Thank you.
Très bien
Great object! Attention however it is very fragile and difficult to assemble. Rather for adults or over 15 years. The manual is very well explained and it takes some settings for everything to work properly. Count between 5 and 10h of assembly.
Not easy to fix . Many challenges. You need the delicate finger of a lady but strength of a man to finish the project. But no regrets buying. Will buy again and have fun.
Complies with the description. The puzzle is beautiful.
An extraordinary and entertaining invention. It works perfectly.
Well packaged and put together. Can’t complain about the quality. It even comes with a few spare parts.
Description is almost accurate, except for lasers in video roller. The goods came very quickly. Quality of details at the highest level. I recommend it to everyone.
No lo he abierto porque será un regalo de navidad, pero lo que se mira a través de la caja parece todo correcto, envío rápido y vendedor atento
Very fast delivery. Everything's fine, thank you.
perfect and very fast shipping and delivery. cool!!!
It was for a gift and delivered on time. Serious store not the first purchase.
It's a gift, I didn't open it. Very fast delivery. The box is in excellent condition.
It's perfect as products we even have fragile parts in double
A little dented but full.
Received quickly, more than to assemble... not the simple look but the material is good...
Kit tel que proposé dans la description. Emballage minimal : rien pour protéger la boite en carton contenant la maquette, heureusement il n'avait pas trop de trajet à faire, le contenu du carton ne semble pas avoir été touché par les déformations. Il ne reste plus qu'à le monter
Product delivered very quickly. Perfectly packaged, the product seems to be of very good quality although I did not open the box because it is intended to be offered.
Fast delivery, a pity to wait for Christmas to open and mounted, otherwise the product looks top
Super fast and in perfect condition, packing and content. I recommend 100%
very fast and good delivery.
Arrival in less than two days, super happy. It's for a gift. I recommend the store, thank you very much