SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product Series: DIY Big Size Blocks seriesCertificate: 3C/CENumber of particles： 77 pieces /154 pieces / 231 pieces / 308 pieces , We will shipSize: Big Size Building BlocksColors : Various Colors ( The color will be ship at random )Product Material： Environmentally friendly ABS plasticAge： >3 yearsProduct Maintenance： 45 ° warm water washingProduct Package: No original color box,PP Bag with Bubble Safty Packing+Building instruction book
Brought as gift so not yet opened but preciously purchased and had been good
Good quality for the price. One of over 300 parts is unfortunately defective.
Instruction for 231 PCs There was no, I had to improvise, one detail is broken, everything is quantitative. Cubes are dense, the quality is good
What true shipment not in 3 days only longer and missed one set but selling very fast it dosłał Very cool toy even stable
Norms
The set in fact are four small sets. Unfortunately there is no instruction for building the biggest structure.
Shipping took a week Doan cooking options is stated in the number exactly Det workers used manual as not fit shop and men is that even if buy yo ~ and Lego pieces this small hook height stacked is living a little shake shake'm Home the Lego pieces groom fit Arthur if complemented by ence the working day price for this product is really unsatisfactory or!!!! Thank you very much
All OK
Shipping is weeks or so takes things to sell well arrived four key
Month has exactly the same kind of block router description in Assembly ian 됬-ee
Nice big block bricks marble race,very quick delivering,thank you:-)
delivery and shiping was very fast. item as in description. like it. but need more big blocks to build biger and higher. ordered 2 big sets received 8 small packs. in one package was broken few pieces. anyway, can recomend store as fast shiping.
Спасибо, хороший конструктор, ребёнок в восторге.
Very good packing, fits with original lego duplo. perfect thank you.
Fast shipping and very well packed