SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product Series: DIY Big Size Blocks seriesCertificate: 3C/CENumber of particles： 77 pieces /154 pieces / 231 pieces / 308 pieces , We will shipSize: Big Size Building BlocksColors : Various Colors ( The color will be ship at random )Product Material： Environmentally friendly ABS plasticAge： >3 yearsProduct Maintenance： 45 ° warm water washingProduct Package: No original color box,PP Bag with Bubble Safty Packing+Building instruction book
One dílek nám chybí. Jinak super. Barva neodpovídá. Rychle odeslání.
This najbogatsza version. I think with pads are fantastic. However wish that there is no option to purchase in nice box. Box same buy but this manual is really okropna, sufficed do staranniejszą ulotke because I manual itself does not wydrukuje. Please salesman about preparation version for gift with additives in the form of instruction and zdjeciami.
super very fast delivery. Thank you store And recommend this shop.
It's a gift I'll leave some feedback when they open it
Very good! Not taxed
Goods arrived faster. Pads packed in plastic film. See for Christmas what are quality
Bon produit. Mon fils adore joue. Merci vendeur
very good quality, kids like it very much. recommend. thanks. packed very well.
bardzo szybka dostawa, jeszcze nie rozpakowane, bo ma to być prezent pod choinkę. wybrałam opcje bez kartonowego opanowania. ale klocki są w woreczkach zgrzewanych fabrycznie
Very cool, depending on age child need an adult to help it to mount. But is like the photo. It does not get
Cool game really
It came to Voronezh in 12 days. All the details are in place, all whole. Instruction in Chinese, crumpled
Delivery to Moscow is no more than a week. At first glance, the packaging is simple, but nothing has been damaged. Suitable for the original Lego Duplo. Interesting set
With Lego Duplo, it's perfect. Externally, do not distinguish. There are no Lego words in the cells themselves. A little scratched came, but everything works!)
Good set
Delivery is very fast. The kit itself has not yet opened. There are many details. Packed in 3 bags. Inside the assembly instruction.
In the set there was a broken detail, very unpleasant, for this I shoot a star Many posharpany parts
Defective plytka. Ciezko Sie combine pads to slide. Przyszla pretty quickly
very good product fits well in the original Lego my kids love it
All good, have the track not yet built! The balls are only slightly larger than marbles! It should man in young children pay attention
Everything OK. Shipment dotarła in 2 weeks to Poland. I am glad. For if not rozpakowuje, because this gift.
Qualität in Ordnung, passt perfekt zu Dublo Steinen, schneller Versand, jederzeit wieder, sind zufrieden!
everything was perfect. the blocks works together, sometimes with a little bit of difficulty, but the marble run is gorgeus
All right. They look good material and fit perfectly
comme photo