SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
justo lo que nesecitaba muy contento con el producto
Very happy.
Really liked.
Durable:. Well writing is
Great buoy! I did not even expect this quality from aliexspress. Thank you surprised!
Incredibly fast shipping by ence. Product also too good and perfect multi- Bits where to buy 껄 corsage Oh-
As the announcement indicated
Complies with the description. Not used yet. The product is of good quality.
비싼 브랜드 이상 값어치합니다. 추천 별다섯개 It's worth more than an expensive brand. Recommendations. Five stars.
Yesterday I checked during diving-everything works fine, buoy keeps the pressure-does not lower even when it drops-the check valve works.
Product conforms to the description, seems resistant, not yet used but gives confidence.
Excellent quality. The valve works. In the inflated state holds three days, the pressure has not changed from the original. The material is gorgeous. Thank you. Recommend
La boya tiene muy buena pinta, incluso lleva un peso en la parte inferior para flotar en superficie. No la he probado por el momento, posiblemente en Octubre lo haga
Satisfactory so much
Shipping really fast, four to six days in DET
Good quality, well presented and true to the image. I'm on time and in good condition
Everything ok. He arrived very quickly, in 19 to Canary Islands. It looks good quality, tough and thick. Very good color. Recommended.
Fast shipping touched sunlight Oh
잘 받았어요~~ 사용전이라 아직은 모르겠고 색상 맘에듭니다~~^^*
Муж доволен ;)
Muy buen producto y aún mejor precio! Esta semana se prueba en mar.
Ordered three buoys of 1,5 and three coils. The goods came exactly on time of delivery. Quality at altitude! At first I thought that the 15 meter coil was too small, but when I experienced in the pool it turned out to be quite convenient. The hole under my thumbs fits perfectly, does not clamp. Buoy convenient, but to inflate from below the second step you need to adjust, the cone inside is very narrowed. On the surface, the air holds, does not lower.
It's fantastic, it looks great quality and I have friends who bought it because they liked it very much
사용전이지만 나쁘지않아요 배송도 빠릅니다.
Domestic shipping stripes... -Quickly came four key