SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is so cute and worth it, the shipping took a while but it was worth all the wait. I’m getting a bigger one
very cute, everything fine.
It came quickly. Good qulity. In a cat of honest 50 cm. I recommend this cat.
Thank you for fast shipping and hight quality. My friend was happy when she got my gift!)
it is very soft but it is not a fat cat. I think the bigger size will be better and more useful
Très douce, ma fille est très contente ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️Je n'ai pas eu de vendeur.
Super nice and soft. I thought I was gonna regret it, but not at all, now I want to ask for another one. It's very comfortable sleeping around him.
Exactly as in the picture, drove to Izhevsk in 11 days, the filler is quite pleasant.
I am really happy with the plushies they are really soft and squishy. I only found one small hole other than that it’s perfect.
The quality is excellent, the delivery to Odessa is 2 weeks. Recommend!
My girlfriend and I love
So cuteeee
super!
Delivery fast!! Toy Super!!! Like a pillow incomparable!! Autumn soft, I would even say delicate fabric like velvet!!!! Recommend 100%!!!!!! Children are satisfied! 70 cm. enough)
It is perfect and complies with the description. Routing fast enough less than 15 days. Great!
LOVE IT! It's like the picture, it's soft and amazing to hug. my mom loves it although she hates everything
Plush arrived in excellent condition, well protected, and in advance.
bonito
Received quickly. Very nice. I recommend this store
cómo se muestra en la foto. es cómoda.
the cutest thing that i ever purchased in my entire life! it's soo comfy, you truly sleep in the best way possible when this cat is around :) it arrived one month later than it should have, but it was worth the wait!
Manoooo muituuu bonitoooo, bixinho plush is very fluffy, soft, and consistent with the tamnho = 50 cm loved, am thinking buy in other sizes.
Es muy suave y esponjoso. Tiene pinta de que se quedará aplastado con el tiempo pero recomendado. Es muy grande como la foto. Muy rápido el envío.
just like picture (his name is Lanardo)
This kitty cat plush pillow finally arrived this week. My little sibling loves it and hugs it to sleep every night. It's face is so precious and adorable. Super cute.