SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Milota, the child really liked. Fully correspond to the description, but I thought that they would be more size. They came safely to Almaty in about a month. With the store did not communicate in view of the absence of need.
The package arrived with a fissure
Excellent. My daughter is very happy, but I expected that it will be larger in size. Wallet size)
Priyshov in Kiev through the city. Yakust is good, like a handbag. Uncle
Received the goods, came quickly, the quality is excellent, corresponds to the description, the size is like a palm, but the child is enough for the game, the store is good.
What my daughter wanted. We're happy. Seller recommend.
Esactamete as the very nice and fast image the shipping I recommend to the store
love it, very cute
Fast delivery, Sooo small, but oooochen beautiful))
Nice handbags. Fast shipping. The store cool order also for the boy. Neat, bright locks work. Satisfied with the order. The girls will like it.
Very nice purse and the features are exact and equal to the description. My niece was very happy with the toy. Recommended to give away. You did not contact the highly rewarded store.
The handbag is pretty and small. Delivery is just under a month. Satisfied
Corresponds to the description and the packaged photo received 16 days after my Order. My daughter is delighted. Low price my 6 year old daughter is delighted. It is necessary to drill with the strap the 2 sides.
Handbag came in 3 weeks, pretty, granddaughter is glad
I love it! It's super chuli! My daughter's gonna love it!
I'm delighted!!!! Thank you very much to the store!!! Asked to send as soon as possible, because. This is a gift, it came before the deadline. The Godmother will be happy! I recommend the goods and the seller. Handbag sweet
Es muy linda igual que en la imagen, pequeña pero ideal para una niña, el tiro se adecua y se hace larga, mi hija quedó muy feliz, pienso comprar más para regalar algunas primas de mi hija, el envío fue rápido y llegó muy rápido también.
Ordered 10.1.21 and received 11.10.21 and my daughter loves it
Garna handbag, not great. phone not to mix, ale key and Groshi-so.
Handbag came almost as in the photo, the quality is excellent, the order came on time)
Классная сумочка! практически без запаха. ребенку очень понравилась
Thank you very much I arrive before time
The product fully corresponds to the picture. But the handbag is small (
Прикольные, но малленькиие. Дошли за 20 дней в Украину.
Trop satisfaite de mon achat. Ma fille va être ravis. Je recommande ce vendeur qui l'a envoyé rapidement.