SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact article to the picture, it's fine, beautiful, delicate, my daughter liked it a lot, a little smaller than I thought.
It came quickly, in general a cool handbag, small. Of the minuses, the dog hits the rubber, but I think after time it will fade.
They were jammed, they denied the svidko. Garna's handbag, ale Little.
Very beautiful bolsito
The description of the store corresponds. The handbag is made neatly and well. The child is satisfied, thank you to the seller.
Unrealistically cool bag pop it to Latvia went 3 weeks
Cool handbag, I recommend to order, bright, easily adjustable the length of the strap.
Handbag is small, but very cool, my daughter is happy
Beautiful, cute, small, silicone handbag))) ordered for a gift to her daughter for Christmas, she really wanted her, I think her daughter's dream turned out)
Super nice, I loved it, it's small but super cute!
Igual que las imágenes, esta hermosa.
Soo cuteee!
Small handbag. Most that for little girls)) kaifovaya
Very nice and soft I liked it very perfect for gift
A good handbag, fast delivery 20 days to the RB. Thank you store.
very cute , small and perfect for my 5 year old daughter, shipping didn't take too long. I'm satisfied with my order. thank you
Loved thought so little thought could be a little bigger
Great quality product, my daughter loved
The handbag fully corresponds to the description. Well packed. I went to Len. region in 20 days. The child is delighted. I did not communicate with the store. The parcel can be tracked.
It came quickly, after 2 weeks, a handbag bomb, silicone, inside put the cord. Bright, colored, everything is super
Product as described, in 15 days for Germany.
Identical to the announcement, my daughter is delighted
No smell! Size, like a purse. Looks small, but steep)
Very cute purse! A little smaller than I imagined, but worth it. Sure that my daughter will love! Arrived in 15 days!
Rat. Fast shipping and cute bag! My daughter loves thank you!