SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything very much. The goods are excellent. Seller recommend))
This very cute, it comes intact and the order was very fast, I arrive in less than a month in Chile, it's very nice and my baby will enjoy it. It should be mentioned that only in the central part is made of water, obvious that fria and which is spectacular for the Heat period coming in UWU
Супер
Came quickly, stinks, but not critical
It came very quickly to Moscow, the order made on June 17, it came on June 27! I'm happy with everything! I did not communicate with the store, but I advise him!
Complies with product description. 5 Water figures to move. Looks functional. Valve for filling water and inflating the cushion.
The rug came folded several times, even scared that it would not be whole. Water does not leak, everything is fine, did not communicate with the store, the goods were tracked.
Good quality, odorless. Has come Very fast, thanks to the store.
Коврикочень клёвый !!! Запах был, но вполне терпимый.заказ дошёл до Чувашской Республике около 2-3 недель
The product corresponds to the description, a very interesting idea, but for a long time the child is not interested, thanks to the store for fast shipment and delivery!
Cool mat, my 6-month-old child is delighted. It smells, but it still had to be washed. I did not communicate with the store.
Excellent bright mat, came quickly, the child really liked, does not leak anywhere, did not communicate with the store
The store is good. The goods came damaged, I think it was damaged during transportation. I wrote to the seller, immediately returned the funds, I recommend the seller!
Good mat, corresponds to the description
Came quickly in good quality
The goods were delivered within 2 weeks. There is an unpleasant smell, but it should weathered. the valves hold well, the water does not leak. How useful for the child, while it is not clear, we will wait for our little teacher))
I liked the rug, it's pretty big. No leaking. Delivered by courier for 1,5 weeks to Moscow.
Excellent mat, the child likes it))
It came quickly. The product corresponds to the description. There is a smell (without it in such products nowhere)
Excellent mat, whole, delivered quickly (about 2 weeks), I recommend
Mat came as far as quickly, is enough big. Recommend
I liked the mat, I did not use it yet, I thought it would be bigger, it turns out that I completely do not fit there, but it's my problem, I did't look
Пришел водный коврик, доставка быстрая, спасибо продавцу, все отлично
Cute Toy vivid colors and looks tough. Still not used because here in Sao Paulo is too cold to baby have contact with water when play, but believe it will be a success.
All right! Is not the thing made but works. Came with a strong smell of plastic as all float made this material.