SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick reception and product complies with the description. To buy without hesitation ..
I get the article and I really look pretty hehe
Item according to description Received quickly
All right,
Very nice
Is very beautiful, arrived well packed. The shipping was fast and arrived early, just a detail it bothered me, the hunters came in a tone brown uniform, and it is black, otherwise it is very good.
Like the photo. Thank you very much.
Nice action figure! Very well packed.
parfait
beautiful piece
Excellent figure, good presentation, recommendable, congratulations to the store and the store, all good. Greetings.
Llegó la figura en perfectas condiciones a Chile .
Dobra, ale Katan TA pakunok came p'yati.
Beautiful, as described. I arrive in 14 days in chile. Super recommend the Tienda.
lindo
Very good
It came very quickly! It was supposed to come on Nov 13, but arrived on 28 Oct! Unfortunately I cannot unwrap it as it is a gift, but the quality is good and the box came unfolded to keep it damaged. I will definitely buy again, thank you!
I arrive fast, before the date indicated The toy is the same as the one in the picture I will buy again.
Lindooo, arrived very fast
Are the most beautiful things I have seen. Very worth arrived super fast, best price
I arrive in Mexico in 16 days, my daughter is very happy, thank you
It's pretty good for the price you have
Produto muito bonito, só o encaixe de um dos pés que veio quebrado, mas nada que um cola não resolva, muito satisfeita
Show ball lindão great purchase
Perfeitinho, the katana is a plastic, but the price was impressed