SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Serious store, good transaction, sends fast and neat, I recommend +++++
He has arrived very quickly, I arrive in 20 days! The pieces are in a sealed bag and bring your Construction manual, plus buy the box as it is for a gift and arrive everything in perfect condition!
I don't open it yet to see if I'm missing pieces but it came to its time
Ordered for Xmas presents with boxes, looks great as a gift
I bought it as a gift. I chose this store because of good reviews. Everything came. I liked it.
Send quickly I recommend the store As written in the announcement.
They're small. Come nien packaged. They're cute yet they're not Armans for gift.
Cumple la descripción y de buen tamaño. Complejidad media.
Very cute! The design is clear. There are many unused parts left.
Was super fun and easy to build ! Really worth it for the price honestly and you get extra pieces to work with
Arrived in about three weeks to the US. Easy to build and worth the price.
Es un regalo así que no lo voy a armar, llego bien protegido y con la caja desarmada, pero nada del otro mundo, lo armas y listo, caja hermosa, instrucciones entendibles y piezas bien selladas.
Very cool and with each one of them you throw away the entertaining afternoon. Small pieces not suitable for children or for people with little patience. For what it's worth highly recommended.
Very happy with my purchase. At first, the construction manual was complicated to understand but finally it reads well and in less than 30min ronflex is built.
It comes with little box to fit the pieces and instructions.
Externally everything is OK, did not try to collect, because. They took it for a present. Later, if anything, I'll add a tip.
Excellent designer, I liked it!
Well packaged, looks good. Arrived to Germany with combined delivery in only 10 days.
Very well protected and promise to be very well! Like in the picture.
Item came earlier than expected! The item looks exactly in picture! Packaging was great too! Thank you!
My kids loved it. I'll buy again.
Very cute, and a lots of extra pieces. Glad that I got all I needed :)
Perfect : the package arrived quite quickly, well protected under bubble letter. => Block mounting isn't that simple for children (7years old) ... => Some mounting step are quite hard to follow, when 3D view of the model, show differents disconnected blocks groups (typically : the leafs of this Pokémon) => For the mounting time : 1h for 100 blocks
The pieces are very small, and you have to be careful when riding it, but given the price it is very good. It didn't take long to get there.
great. came fast. all the pieces were in. even some extras