SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
6 pages, a small thin notebook. I thought it would be bigger.
Excellent book, the store sent quickly, but lost in the warehouse of the city, thank you logistics, forced them to find and deliver.
Ļoti laba grāmatiņa.Līdz LV atnāca 21 dienā
Fast shipping it arrive Nigeria within 2 weeks. Just as in the image .
It works, it is cute and i hope it will be interesting for my 1 year and 2 year old nephews
I got a book, I thought it would be about A5 format, but it's a little less, the feeling that the spring is a little small constantly had to twist it, I decided to remove it's even better and they wake up better. The child 1,3 zalip, now it's not scary that the walls and furniture will be decorated. with the store did not communicate, there was no need for this.
Water felt according to the description. Thick tip.
Coloring in integrity. Like in the picture. Delivered very quickly, 2,5 weeks earlier. Until I opened it, I prepared it for a gift, but I think everything is fine.
Very good quality / price ratio. My daughter loved it!
Books are awesome! Parents themselves are very satisfied!
It's a hard carton notebook with 4 drawings to paint with the magic pen filled with water My daughter liked
I hesitated but still excellent! Amazing store, came with a variety of gifts, my child really loves! Highly recommend buying
The book is like in the store's photos. I haven't tried the water because it's for gift
Thank you store for the service it’s came very quickly and it’s good im very happy i will try it and let you know.
Thank you so much! The child is happy! The book is good!
Very beautiful book of magic water! My daughters love them!
Fast shipment. To Ukraine in 23 days of the national team parcel. Coloring Super, the child is very pleased. One minus packing No. On the road, the book was slightly crumpled but not critical. In general, I recommend.
Very cool book, easy to use, and dries quickly. I think the child will be delighted. The store sent quickly, I recommend!
Ordered 11/11 next 23/11 very cool malowanki
I bought a pen separately, I did not know that it already goes in the kit to the notepad. But the handle is of good quality, everything is perfectly packed. Delivery to Moscow is less than 2 weeks
30 days in Krasnoyarsk territory. Everything is whole, not crumpled, corresponds to the description. I can not say anything else, because I bought it as a gift.
The book is good, delivery a month, the description corresponds, five sheets and a pen, the store good sent the goods quickly, the book is complete with a pen.
Zamovlennia came well. Normal yaconty, wrapped up. The kielkiness of the books has gone through the castle. I recommend selling!
At first glance, something very cool, the drawing is very bright, and my daughter likes it very much. You can repaint even after 5 minutes
Product same as advertised. Arrived in 17 days after purchase.